🔄 90-Day Return & Refund Policy – MA PEAK LTD
At MA PEAK LTD, we want you to shop with complete confidence. That’s why we offer a 90-Day Hassle-Free Return Policy on most products. If you’re not fully satisfied with your purchase, you have up to 90 days from the delivery date to return it for a refund or exchange.
🏢 Company Information
- Business Name: MA PEAK LTD
- Email: info@mapeakltd.co.uk
- Phone: +1 214 639 8350
- Address: 24a The Broadway, Hornchurch, RM12 4RW, UK
1. Eligibility for Returns
You may return a product if:
- 📦 It is unused, undamaged, and in its original packaging.
- 🕒 The return request is made within 90 days of receiving your order.
- 💳 Proof of purchase (order confirmation or receipt) is provided.
2. Non-Returnable Items
Certain products cannot be returned, including:
- 🔋 Opened batteries, consumables, or items with short shelf life.
- 🎧 Personal-use electronics such as earphones or headsets (if unsealed).
- 🛠️ Products damaged by misuse, accidents, or unauthorized repairs.
- 📉 Clearance or “final sale” items marked as non-returnable.
3. Refunds
- ✅ Approved refunds will be credited to your original payment method.
- ⏱️ Processing usually takes 7–10 business days after we receive and inspect the returned item.
- ❌ Shipping charges are non-refundable (unless the item is faulty or incorrect).
4. Exchanges
- 🔄 We offer exchanges if the product is defective, damaged, or not as described.
- Contact us before sending the item back so we can arrange a suitable replacement.
5. Faulty or Damaged Items
If you receive a faulty or damaged product:
- 📸 Take clear photos of the product and packaging.
- 📧 Contact us immediately at info@mapeakltd.co.uk with your order number.
- ✅ We will arrange a repair, replacement, or full refund at no extra cost.
6. Return Shipping
- 🚚 Customers are responsible for return shipping costs (unless the item is faulty or incorrect).
- We recommend using a trackable courier service for safe delivery.
7. How to Request a Return
1️⃣ Contact us via email or phone with your order details.
2️⃣ We will provide a Return Authorization and return instructions.
3️⃣ Send your product back in its original condition.
4️⃣ Once inspected, we’ll process your refund or exchange promptly.
8. Contact Us for Returns
📧 Email: info@mapeakltd.co.uk
📞 Phone: +1 214 639 8350
🏢 Address: 24a The Broadway, Hornchurch, RM12 4RW, UK
✅ With our 90-Day Return Guarantee, shopping at MA PEAK LTD is safe, simple, and worry-free.
“We stand by the quality of our products — if it’s not right for you, return it within 90 days.”