🔄 Refund & Returns Policy – MA PEAK LTD
At MA PEAK LTD, your satisfaction is our priority. We want you to feel confident when shopping with us. If for any reason you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and options.
🏢 Company Information
- Business Name: MA PEAK LTD
- Email: info@mapeakltd.co.uk
- Phone: +1 214 639 8350
- Address: 24a The Broadway, Hornchurch, RM12 4RW, UK
1. Eligibility for Returns
You may request a return if:
- 📦 The item is unused, unopened, and in its original packaging.
- 🕒 The request is made within 14 days of delivery.
- 💳 Proof of purchase (order confirmation or receipt) is provided.
2. Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned:
- 🔋 Opened batteries and consumables.
- 🎧 Personal-use electronics such as earphones or headsets (if unsealed).
- 🛠️ Items damaged due to misuse, mishandling, or unauthorized repairs.
- 📉 Sale or clearance items marked as non-returnable.
3. Refunds
- ✅ Approved refunds will be issued to your original payment method.
- ⏱️ Refunds are typically processed within 7–10 business days after inspection of the returned item.
- ❌ Shipping fees are non-refundable (unless the return is due to our error or a defective item).
4. Exchanges
- 🔄 We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange, please contact us at info@mapeakltd.co.uk before sending your product back.
5. Faulty or Damaged Items
If you receive a defective or damaged product:
- 📸 Take photos of the item and packaging.
- 📧 Contact us immediately at info@mapeakltd.co.uk with your order number.
- ✅ We will arrange a replacement, repair, or refund at no extra cost to you.
6. Return Shipping
- 🚚 Customers are responsible for the cost of return shipping (unless the product is faulty or incorrect).
- We recommend using a trackable shipping service to ensure the item reaches us.
7. How to Request a Return
1️⃣ Contact our support team via email or phone with your order number.
2️⃣ Our team will provide a Return Authorization and shipping instructions.
3️⃣ Send the product back to us in its original condition.
4️⃣ Once received and inspected, we’ll process your refund or exchange.
8. Late or Missing Refunds
- ⏱️ If you haven’t received your refund within 10 business days, first check with your bank or payment provider.
- 📧 If you still have concerns, contact us at info@mapeakltd.co.uk for assistance.
9. Contact Us for Returns
📧 Email: info@mapeakltd.co.uk
📞 Phone: +1 214 639 8350
🏢 Address: 24a The Broadway, Hornchurch, RM12 4RW, UK
✅ At MA PEAK LTD, we aim to make your shopping experience risk-free and stress-free.
“Shop with confidence — if it’s not right, we’ll make it right.”